Use cases
Save as Jira draft ticket – a self-service customer portal
Allow customers to save tickets in the draft. Avoid lack of information in Jira issue when agents resolve tickets.
What's new in Appsvio: August 2023
Check out the newest Atlassian products updates. Stay up to date with Jira Service Management solutions and ITSM processes.
Customers experience
Streamlining Jira customer support: 4 tips for agents how to manage customer context
Read 4 tips about how to boost Jira customer support experience. Implement this for your agents and enjoy a higher percentage of ticket resolutions.
What’s new in Appsvio: ITSM July digest
If you're curious about how Appsvio apps have changed over the past month, read the article about Jira, Jira Service Management and Atlassian World.
What's new in Appsvio: June 2023
If you're curious about how our apps have changed over the past month, read the article about Jira, Jira Service Management and Atlassian World.
Jira Cloud
Boosted customer support Jira tips – manage incidents in an intelligent way
Manage connected Jira incidents and respond to all involved customers from one issue at once. Use bulk actions to choose all of the issues or...
Atlassian Ecosystem
Jira Service Management as an ideal ITSM tool with help of extensions: customer service and security
Appsvio teams up with miniOrange and talks about Jira Service Management from customer service and security perspective.
May the force be with you – a month's recap of Appsvio life
May recap: Explore our new Jira Service Management upgrades, event highlights, and exciting updates. Learn about our latest features and community...
3 Steps to Enable Support Levels by Customer Context in Jira Service Mgmt
Learn how to enable different levels of support depending on the customer context in Jira. Boost your Support Team workflow with Jira Service...