“Feature Bundle for JSM Cloud is a powerful app with an impressive array of features. Allowing customers to edit selected fields at any time or only on tickets with a specific status is extremely helpful, eliminating the need to request changes via comments.”
“Feature Bundle for JSM Cloud is a feature-packed app. The ability to allow customers to edit selected fields, either anytime or only on tickets of a certain status, is really helpful and eliminates having to "request" a change via commenting.”
“We love the visibility this extension adds to certain fields and internal processes for our clients. Additionally, we have some clients who use the edit request functionality very readily, so it's nice that we can leave an audit trail in the form of comments when this happens."
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