What this policy covers
Your privacy is important to us, and so is being transparent about how we collect, use, and share information about you. This policy is intended to help you understand
- What information we collect about you
- How we use the information we collect
- How we share information we collect
- How we store and secure the information we collect
- How we transfer information we collect internationally
- What third-party tools we use
- Other important privacy information
We, us, our, and Appsvio refer to Appsvio LLC and any of our corporate affiliates. We are Atlassian Marketplace Partner with many products available through the Atlassian Marketplace page, including cloud and downloadable apps (Server, and Data Center). We refer to all of these apps, together with our other services and websites as “Services” in this policy.
By using Services, you agree to the collection and use of information in accordance with this policy. If you do not agree with this policy, do not access or use our Services or interact with any other aspect of our business.
Any information collected about you is only used for the purposes indicated within this policy. With the exceptions listed below, we respect your privacy and we do not disclose any information about you (including your email address) to any third party unless its disclosure is required by law.
What information we collect about you
We collect information about you when you provide it to us, when you use our Services, and when other sources provide it to us, as further described below.
Information you provide to us
We collect information about you when you input it into the Services or otherwise provide it directly to us.
Content you provide through our websites
The Services also include our websites owned or operated by us. We collect other content that you submit to these websites, which include social media or social networking websites operated by us. For example, you provide content to us when you provide feedback or when you participate in any interactive features, surveys, contests, promotions, sweepstakes, activities, or events.
Information you provide through our support channels
The Services also include our customer support, where you may choose to submit information regarding a problem you are experiencing with a Service. Whether you designate yourself as a technical contact, open a support ticket, speak to one of our representatives directly, or otherwise engage with our support team, you will be asked to provide contact information, a summary of the problem you are experiencing, and any other documentation, screenshots or information that would be helpful in resolving the issue.
Cookies and Other Tracking Technologies
Data in downloadable apps
We do not collect any information about you when you use this type of Apps. There are installed on your infrastructure and you have full control over the data of the apps.
Data in Cloud apps
There are two types of cloud apps.
- Connect apps
- Forge apps
Most of our apps are Connect apps, except those: Multilevel Select, Issue Merger, HubSpot CRM Integration
Data in Connect apps
Connect apps are web applications and we host them on Heroku in the United States region. The region can be changed to the European Union region only if that option is available in the app. General information about the security of app’s you can find here: Security overview
We use organizational, technical, and administrative measures to protect Your data following industry standards. For example, only a few trusted members of its staff have access to the production environments for the purposes of maintaining Cloud Apps and assisting its customers.
To give you a better understanding of what data we collect when using our apps, we have prepared detailed information about it.
|Feature Bundle||Security statement|
|Issue Merger PRO||Security statement|
|Issue Merger||Security statement|
|Customer Details||Security statement|
|HubSpot CRM Integration||Security statement|
|Multilevel Select||Security statement|
|Scheduled Templates||Security statement|
Data in Forge apps
Apps created in Forge are hosted by Atlassian. It means all app data are stored on the Atlassian servers only. Forge takes care of authentication and authorization, software execution, and data management. The region of the app’s data depends on the region of your Jira Cloud.
How we use the information we collect
Depends in part on which Services you use, how you use them, and any preferences you have communicated to us. Below are the specific purposes for which we use the information we collect about you.
For research and development
We are always looking for ways to make our Services smarter, faster, secure, integrated, and useful. We use the information and collective learnings (including feedback) about how people use our Services to troubleshoot, to identify trends, usage, activity patterns, and areas for integration and to improve our Services, and to develop new products, features, and technologies that benefit our users and the public.
To communicate with you about the Services
We use your contact information to send communications via email confirming your purchases, reminding you of subscription expirations, responding to your comments, questions, and requests, providing customer support, and sending you technical notices, updates, security alerts, and administrative messages. We also send you communications as you onboard to a particular Service to help you become more proficient in using that Service. These communications are part of the Services and in most cases, you cannot opt-out of them. If an opt-out is available, you will find that option within the communication itself or in your account settings.
To market, promote and drive engagement with the Services
We use your contact information and information about how you use the Services to send promotional communications that may be of specific interest to you. These communications may be informed by audits of interactions (like counting ad impressions), and are aimed at driving engagement and maximizing what you get out of the Services, including information about new features, survey requests, newsletters, and events we think may be of interest to you. We also communicate with you about new Services, product offers, promotions, and contests. You can control whether you receive these communications as described below under “Opt-out of communications.”
We use your information to resolve technical issues you encounter, to respond to your requests for assistance, to analyze crash information, and to repair and improve the Services.
With your consent
We use information about you where you have given us consent to do so for a specific purpose not listed above. For example, we may publish testimonials or featured customer stories to promote the Services, with your permission.
Legal bases for processing (for EEA users)
If you are an individual in the European Economic Area (EEA), we collect and process information about you only where we have legal bases for doing so under applicable EU laws. The legal bases depend on the Services you use and how you use them. This means we collect and use your information only where:
- We need it to provide you the Services, including to operate the Services, provide customer support and personalized features, and to protect the safety and security of the Services;
- It satisfies a legitimate interest (which is not overridden by your data protection interests), such as for research and development, to market and promote the Services and to protect our legal rights and interests;
- You give us consent to do so for a specific purpose; or
- We need to process your data to comply with a legal obligation.
If you have consented to our use of information about you for a specific purpose, you have the right to change your mind at any time, but this will not affect any processing that has already taken place. Where we are using your information because we or a third party (e.g. your employer) have a legitimate interest to do so, you have the right to object to that use though, in some cases, this may mean no longer using the Services.
How we share information we collect
We do not share any information about you with third-party companies, vendors, or partners.
How we store and secure the information we collect
Information storage and security
We use industry-standard technical and organizational measures to secure the information we store.
While we implement safeguards designed to protect your information, no security system is impenetrable and due to the inherent nature of the Internet, we cannot guarantee that information, during transmission through the Internet or while stored on our systems or otherwise in our care, is absolutely safe from intrusion by others.
If you use our server or data center Services, responsibility for securing storage and access to the information you put into the Services rests with you and not Appsvio. We strongly recommend that server or data center users configure SSL to prevent interception of information transmitted over networks and to restrict access to the databases and other storage points used.
How long we keep information
We collect about you depends on the type of information, as described in further detail below. After such time, we will either delete or de-identify your information or, if this is not possible (for example, because the information has been stored in backup archives), then we will securely store your information and isolate it from any further use until deletion is possible.
How we transfer information we collect internationally
Our Services may be provided using resources and servers located in various countries around the world, including the U.S. and other countries. For example, our website is hosted on servers in Germany.
Your information may be transferred and processed by third parties outside the country where you use our Services, including to countries outside the European Economic Area (EEA), where the level of data protection may not be deemed adequate by the European Commission (i.e., where you have fewer rights in relation to your information).
We expect that our third-party service providers will comply with the terms of the European Union’s General Data Protection Regulation (GDPR) and that any international data transfers be made under a recognized basis such as the US-EU Privacy Shield, EU Standard Contractual Clauses, and/or Binding Corporate Rules.
If you wish to know more about international transfers for your personal data, you may contact us as specified below.
What third-party tools we use
Currently, we are working with the following third-party service providers:
|Google Drive||We use Google Drive to temporarily store information collected during App support requests. Please review Google Drive Terms of Service on Google Drive Terms of Service – Google Drive Help|
Other important privacy information
Our policy towards children
The Services are not directed to individuals under 18. We do not knowingly collect personal information from children under 18. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information. If you become aware that a child has provided us with personal information, please contact us.
You have the following rights concerning your personal information:
- To review, change, or delete your personal information,
- To object to direct marketing,
- To ask about how we are processing your personal information,
- To restrict our processing of your personal information,
- to have a copy of your personal information,
- To transfer your personal information from us to another person or business.
If you have consented to our use of information about you for a specific purpose, you have the right to change your mind at any time, but this will not affect any processing that has already taken place. Where we are using your information because we have a legitimate interest to do so, you have the right to object to that use though, in some cases, this may mean no longer using our Services.
Should you wish to exercise any of your rights, or should you have any questions concerning your rights, please contact us using the information in the Contact Us section. We will respond as soon as possible.
Your information is controlled by Appsvio LLC. If you have questions or concerns about how your information is handled or complaints about, please direct your inquiry to:
Appsvio LLC, 11 Fairway Lakes Dr., #E12Dover Delaware 19904 United States of America
Effective August 26, 2021
We have changed the format of the entire document. We have added information about Forge Apps and detailed information about data processing in each feature of our apps.