Updated June 2021

Privacy Policy

What this policy covers 

Your privacy is important to us, and so is being transparent about how we collect, use, and share information about you. This policy is intended to help you understand 

  • What information we collect about you
  • How we use the information we collect 
  • How we share information we collect 
  • How we store and secure the information we collect 
  • How we transfer information we collect internationally 
  • What third-party tools we use
  • Other important privacy information

We, us, our, and Appsvio refer to Appsvio LLC and any of our corporate affiliates. We are Atlassian Marketplace Partner with many products available through the Atlassian Marketplace page, including cloud and downloadable apps (Server, and Data Center). We refer to all of these apps, together with our other services and websites as “Services” in this policy.

By using Services, you agree to the collection and use of information in accordance with this policy. If you do not agree with this policy, do not access or use our Services or interact with any other aspect of our business.

Any information collected about you is only used for the purposes indicated within this policy. With the exceptions listed below, we respect your privacy and we do not disclose any information about you (including your email address) to any third party unless its disclosure is required by law.

 

What information we collect about you

We collect information about you when you provide it to us, when you use our Services, and when other sources provide it to us, as further described below.  

Information you provide to us

We collect information about you when you input it into the Services or otherwise provide it directly to us.  

Content you provide through our websites

The Services also include our websites owned or operated by us. We collect other content that you submit to these websites, which include social media or social networking websites operated by us. For example, you provide content to us when you provide feedback or when you participate in any interactive features, surveys, contests, promotions, sweepstakes, activities, or events.  

Information you provide through our support channels

The Services also include our customer support, where you may choose to submit information regarding a problem you are experiencing with a Service.  Whether you designate yourself as a technical contact, open a support ticket, speak to one of our representatives directly, or otherwise engage with our support team, you will be asked to provide contact information, a summary of the problem you are experiencing, and any other documentation, screenshots or information that would be helpful in resolving the issue.

Cookies and Other Tracking Technologies

Appsvio and our third-party partners, such as our advertising and analytics partners, use cookies and other tracking technologies (e.g., web beacons, and pixels) to improve our Apps.

Data in downloadable apps

We do not collect any information about you when you use this type of Apps. There are installed on your infrastructure and you have full control over the data of the apps. 

Data in Cloud apps

There are two types of cloud apps.

  • Connect apps
  • Forge apps

Most of our apps are Connect apps, except those: Multilevel Select, Issue Merger, HubSpot CRM Integration

 

Data in Connect apps

Connect apps are web applications and we host them on Heroku in the United States region. The region can be changed to the European Union region only if that option is available in the app. General information about the security of app’s you can find here: Security overview

We use organizational, technical, and administrative measures to protect Your data following industry standards. For example, only a few trusted members of its staff have access to the production environments for the purposes of maintaining Cloud Apps and assisting its customers. 

To give you a better understanding of what data we collect when using our apps, we have prepared detailed information about it. 

Feature Bundle Security statement
Issue Merger PRO Security statement
Issue Merger Security statement
Customer Details Security statement
HubSpot CRM Integration Security statement
Multilevel Select Security statement
Scheduled Templates Security statement

 

Data in Forge apps

Apps created in Forge are hosted by Atlassian. It means all app data are stored on the Atlassian servers only. Forge takes care of authentication and authorization, software execution, and data management.  The region of the app’s data depends on the region of your Jira Cloud.

 

How we use the information we collect

Depends in part on which Services you use, how you use them, and any preferences you have communicated to us.  Below are the specific purposes for which we use the information we collect about you.

For research and development

We are always looking for ways to make our Services smarter, faster, secure, integrated, and useful.  We use the information and collective learnings (including feedback) about how people use our Services to troubleshoot, to identify trends, usage, activity patterns, and areas for integration and to improve our Services, and to develop new products, features, and technologies that benefit our users and the public.

To communicate with you about the Services

We use your contact information to send communications via email confirming your purchases, reminding you of subscription expirations, responding to your comments, questions, and requests, providing customer support, and sending you technical notices, updates, security alerts, and administrative messages. We also send you communications as you onboard to a particular Service to help you become more proficient in using that Service. These communications are part of the Services and in most cases, you cannot opt-out of them.  If an opt-out is available, you will find that option within the communication itself or in your account settings.   

To market, promote and drive engagement with the Services

We use your contact information and information about how you use the Services to send promotional communications that may be of specific interest to you.  These communications may be informed by audits of interactions (like counting ad impressions), and are aimed at driving engagement and maximizing what you get out of the Services, including information about new features, survey requests, newsletters, and events we think may be of interest to you. We also communicate with you about new Services, product offers, promotions, and contests. You can control whether you receive these communications as described below under “Opt-out of communications.”

Customer support

We use your information to resolve technical issues you encounter, to respond to your requests for assistance, to analyze crash information, and to repair and improve the Services. 

With your consent

We use information about you where you have given us consent to do so for a specific purpose not listed above.  For example, we may publish testimonials or featured customer stories to promote the Services, with your permission.    

Legal bases for processing (for EEA users) 

If you are an individual in the European Economic Area (EEA), we collect and process information about you only where we have legal bases for doing so under applicable EU laws.  The legal bases depend on the Services you use and how you use them. This means we collect and use your information only where:

  • We need it to provide you the Services, including to operate the Services, provide customer support and personalized features, and to protect the safety and security of the Services;
  • It satisfies a legitimate interest (which is not overridden by your data protection interests), such as for research and development, to market and promote the Services and to protect our legal rights and interests;
  • You give us consent to do so for a specific purpose; or
  • We need to process your data to comply with a legal obligation.

If you have consented to our use of information about you for a specific purpose, you have the right to change your mind at any time, but this will not affect any processing that has already taken place.  Where we are using your information because we or a third party (e.g. your employer) have a legitimate interest to do so, you have the right to object to that use though, in some cases, this may mean no longer using the Services. 


How we share information we collect

We do not share any information about you with third-party companies, vendors, or partners. 

 

How we store and secure the information we collect 

Information storage and security

We use industry-standard technical and organizational measures to secure the information we store. 

While we implement safeguards designed to protect your information, no security system is impenetrable and due to the inherent nature of the Internet, we cannot guarantee that information, during transmission through the Internet or while stored on our systems or otherwise in our care, is absolutely safe from intrusion by others.

If you use our server or data center Services, responsibility for securing storage and access to the information you put into the Services rests with you and not Appsvio. We strongly recommend that server or data center users configure SSL to prevent interception of information transmitted over networks and to restrict access to the databases and other storage points used.

How long we keep information

We collect about you depends on the type of information, as described in further detail below.  After such time, we will either delete or de-identify your information or, if this is not possible (for example, because the information has been stored in backup archives), then we will securely store your information and isolate it from any further use until deletion is possible.  

How we transfer information we collect internationally

Our Services may be provided using resources and servers located in various countries around the world, including the U.S. and other countries. For example, our website is hosted on servers in Germany. 
Your information may be transferred and processed by third parties outside the country where you use our Services, including to countries outside the European Economic Area (EEA), where the level of data protection may not be deemed adequate by the European Commission (i.e., where you have fewer rights in relation to your information).

We expect that our third-party service providers will comply with the terms of the European Union’s General Data Protection Regulation (GDPR) and that any international data transfers be made under a recognized basis such as the US-EU Privacy Shield, EU Standard Contractual Clauses, and/or Binding Corporate Rules.

If you wish to know more about international transfers for your personal data, you may contact us as specified below.

 

What third-party tools we use

Currently, we are working with the following third-party service providers:

Heroku We host our Cloud Apps on Heroku infrastructure. Heroku is a Salesforce company.  Please review Heroku Privacy Policy on Heroku Security | Heroku 
Logentries We use Logentries as a log management tool for our apps. Please review Rapid7 Privacy Policy on Privacy Policy
Papertrail We use Papertrail as a log management tool for our apps. Please review SolarWinds Privacy Policy on SolarWinds – Privacy Policy
Google Analytics We collect anonymous, detailed statistics to help us understand how Users use our websites and Our Services. Please review Google Analytics Privacy Policy on Terms of Service | Google Analytics – Google
Google Drive We use Google Drive to temporarily store information collected during App support requests. Please review Google Drive Terms of Service on Google Drive Terms of Service – Google Drive Help
Hotjar We use this tool from time to time to see how our customers use our products to improve them. We also collect feedback about our apps from our customers. You may request that we stop doing so by submitting an email to contact@appsvio.com at any time. Please review Hotjar Privacy Policy on Hotjar – Privacy Policy
Atlassian We use Jira Sofware Cloud, Jira Service Management Cloud, and Confluence Cloud on daily basis. We might use those tools to temporarily store information collected via support channels. Please review Atlassian Privacy Policy on Privacy Policy | Atlassian
Active Campagne We use HubSpot to send automated email campaigns to our evaluators, customers, and partners. Please review Active Campagne Privacy Policy on Privacy Policy | ActiveCampaign 
HubSpot We use HubSpot to send automated email champagnes to our evaluators, customers, and partners. Please review HubSpot Privacy Policy on HubSpot Privacy Policy 

 

Other important privacy information

Our policy towards children

The Services are not directed to individuals under 18. We do not knowingly collect personal information from children under 18. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information. If you become aware that a child has provided us with personal information, please contact us.


Your rights

You have the following rights concerning your personal information:

  • To review, change, or delete your personal information,
  • To object to direct marketing,
  • To ask about how we are processing your personal information,
  • To restrict our processing of your personal information,
  • to have a copy of your personal information,
  • To transfer your personal information from us to another person or business.

If you have consented to our use of information about you for a specific purpose, you have the right to change your mind at any time, but this will not affect any processing that has already taken place. Where we are using your information because we have a legitimate interest to do so, you have the right to object to that use though, in some cases, this may mean no longer using our Services.
Should you wish to exercise any of your rights, or should you have any questions concerning your rights, please contact us using the information in the Contact Us section. We will respond as soon as possible.

Changes to our Privacy Policy

We may change this privacy policy from time to time. We will post any privacy policy changes on this page and, if the changes are significant, we will provide more prominent notice by adding a notice on the Services homepages, login screens, or by sending you an email notification. We will also keep prior versions of this Privacy Policy in an archive for your review.  We encourage you to review our privacy policy whenever you use the Services to stay informed about our information practices and the ways you can help protect your privacy.

If you disagree with any changes to this privacy policy, you will need to stop using the Services and deactivate your account(s), as outlined above.

Contact Us

Your information is controlled by Appsvio LLC. If you have questions or concerns about how your information is handled or complaints about, please direct your inquiry to:

Appsvio LLC, 11 Fairway Lakes Dr., #E12Dover Delaware 19904 United States of America

E-mail: contact@appsvio.com

 

Key Changes

Effective August 26, 2021

We have changed the format of the entire document. We have added information about Forge Apps and detailed information about data processing in each feature of our apps.