Merge Jira Issues

Automate Agents Work

Instantly merge Jira issues, sync comments and run Jira bulk actions – resolve service incidents faster

Features

Core Features to Speed Up Resolution

Handle duplicate issues, synchronize updates, apply bulk changes and simplify every agent’s workflow

Merge Jira Issues & Sync Comments

Instantly manage duplicate issues with manual or via Atlassian Rovo merge. Synchronize comments and ensure agents, customers and developers stay informed across all merged or linked tickets, eliminating duplicate updates.

Learn How to Organize Tests

Bulk Actions for Linked Issues

Clear Service Desk queues fast: use Jira bulk actions to post many comments, change statuses, update fields and link issues in a single action.

Read about test executions

Incident Insights Panel

Get an instant, clear overview of the incident’s status and its current impact. The panel helps agents quickly grasp the situation and highlight key issues for fast, informed action.

Read about test coverage

Incident Banners

Use customizable banners to highlight critical information (like known workarounds or status) on the issue screen. Ensure teams act fast and customers receive timely, consistent updates.

Read about test coverage

Benefits

Why Service Pack is Essential for Fast Incident Resolution

Reduce Human Error

Standardize repetitive work with presets and guided actions, ensuring merges or updates happen consistently and safely every time.

Save Time for Every Agent

Automate merges and execute bulk actions in seconds. Clear queues faster and focus on resolutions, not administrative tasks.

Achieve Cleaner Queues, Happier Teams

Instantly handle duplicates with Jira merge issues and streamline linked work so your backlog stays tidy and priorities are always clear.

Focus on High-Value Work

Reduce context switching with an all-in-one toolkit. Merge, sync and run bulk actions without ever leaving Jira work item view.

Ensure Clear Communication

Automatic comment synchronization and incident banners keep agents, developers, and customers perfectly aligned throughout the entire lifecycle.

Keep Stakeholders Always Informed

Automatic updates on merged and linked issues ensure that no stakeholder - internal or external - ever misses a change or decision.

Testimonials

See How Teams Achieve Real Time Savings

Fast support, easy setup and immediate ROI – see why teams trust Service Pack to simplify agent workflows

Super easy to install and configure. The Appsvio team went above and beyond to give us support and help us customize their product for our specific workflow. Sent them an email and they scheduled a call for the same day where they took a look at our setup and guide us in the right direction. Highly recommend!

Nico Prieto

Couldn't get the automated rule to work initially but 20 minutes with the support team over Zoom got this sorted. This is such a handy app to have and will save me time manually closing down the duplicates that come in. Well done.

Claire Port

Nico Prieto

Claire Port

Pricing

Simple Pricing for Your Team

Monthly

Yearly

Free

$0 / mo

(for up to 10 users)

Start Now

Standard

$75 / mo

(Example for 100 users)

Start Free Trial

Merge Issues

Bulk Actions

Comments Sync

Incident Insights Panel

Incident Banners

Support

Customer Support

Basic

GLUON is coming

Gluon is a powerful app for Jira Service Management designed for large organizations. Coming before Team26.

Frequently Asked Questions

Get quick answers on Service Pack and how to use the app

What are the main features of Service Pack for Agents?

Service Pack is the all-in-one toolkit designed to maximize agent efficiency. Core features include:

Jira Merge Issues: Combine duplicate issues manually, automatically, or with Rovo, preserving a clean audit trail.
Jira Bulk Actions: Apply comments, change statuses, update fields, and link multiple linked issues in a single action.
Comments Synchronization: Automatically sync updates across merged and linked issues to align customers, agents, and developers.
Incident Insights: Use the Incident Insights panel and banners for clear communication and quick summaries during active incidents.

Can I perform bulk actions on linked issues?

Yes. Service Pack's Jira bulk actions feature is designed for linked tickets. You can simultaneously post one comment, change status, update fields, or modify links across all related issues in a single click.

Service Pack vs Merge Agent. What to choose?

Service Pack is designed as an all-in-one agent toolkit to maximize productivity. It combines essential features: Jira merge issues (manual/Rovo), powerful Jira bulk actions for linked tickets, and comment synchronization. Merge Agent is a specialized tool focused only on the merging process, offering advanced rules for merging duplicate issues at scale.

How is Service Pack priced?

Licensing is handled seamlessly through the Atlassian Marketplace. You can start with a free trial and choose monthly or annual billing. Pricing scales with your Jira user tier. All billing, upgrades, and downgrades are managed and prorated by Atlassian. For procurement questions or quotes, contact our team directly.