Onboard new hires with Atlassian products. Use Jira Issue templates for efficient processes and speed up the creation of Jira tasks.
Gain one comprehensive tool for bug reporting, customer support, and even HR management. Jira Service Management can be a HR tool for reporting days...
This is a perfect use case for those who don't use a service desk and yet still need a service catalog when using Jira Software or Jira Work...
Learn how to create boosted welcome process on the service desk portal. Ask customers to fill data at the beginning and manage customer context in...
Read Amazon delivery Jira service desk use case. Gain a comprehensive and transparent Jira ticket tracking system, and boost ITSM management...
How to set up different SLA – service level agreement in Jira? Define SLA based on customers attributes and give Jira agents clear priorities.
A real use-case scenario about how to create an effective jira ticketing system and incident management strategy that benefits your team and...
Escalating Jira tickets is a robust process. Read a real use-case video about the ITSM process we implemented in our company to meet SLA faster.
Allow customers to save tickets in the draft. Avoid lack of information in Jira issue when agents resolve tickets.