Customers and organizations profiles
Collect additional data about customers and organizations right in your Jira Service Management.
Ask customers for information
Force customers to provide all necessary data or allow them to do it manually. You can import customers' and organizations' data from the CSV file.
Speed up agents work
Arm agents with complete information about an incident reporter. Eliminate communication ping-pong between agents and customers.
“Customer Details is the perfect solution when you have a public portal and would like to get more information than just the email of your customers!”
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“Customer Details is truly an amazing app for Jira Service Management (Service Desk). This app is saving my clients precious time as they fill out our Service Desk forms. All of my clients have said they are very happy now that they don’t have to fill out the same information each time they submit a ticket. The customer support I’ve received from Tom is absolutely top-notch!”
“I could't find any good tool to manage my customers details and finally I've tested this one. I have to say is a good piece of software.What I like:- defining my own questions to customers- export customers datails to file- support team responses are very quickly”