Collect and manage Jira customer context without a headache right in your Jira Service Management ⭐️
Implement Customer and Organization Management in your company and create customer support experience that keeps your clients satisfied.
Define a single point of contact with customers ✨
Customers can update additional information on their own. Start implementing agentless approach, save agents' time and speed up ticket service. Whenever a mobile phone, manager, or address will change, customers can make an update on the Portal. You can also enable the “Ask for data” feature.
Manage customer context at your convenience 🙌
Display and manage customers context as you wish. Customize the view to suit your needs, choose the columns that are the most important, and enjoy a structured directory of customers and organizations.
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Use customer’s data in a Jira workflow 👏
Copy customer’s and organization’s data to the issue. Make JQL and SLA definition dependent on that data. Speed up request creation by copy values from the customer’s profile to the issue.
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Customer & Organization Management in Jira Service Management by Blended Perspectives
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