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Best HubSpot integration yet. Had a small issue with searching for a match when using custom field, reported to dev team and a few days later the had implemented improved search matching functionality.

Craig Parsons

Enterprise Architect

In the midst of migrating from Freshdesk to Jira Service Management (JSM) coupled with HubSpot, finding an app that could integrate these platforms effectively was paramount. This app surfaced as a solution during our transition period and has since been an integral component in our toolkit. It promises to provide read-only data visibility on Jira tickets, and it does exactly that's no more, no less. This level of precision in functionality is what sets it apart; it delivers exactly what is advertised, striking the perfect balance for our requirements. Although the object picker in custom fields offers a limited view, it's precisely tailored to our operational needs.

Mauricio Flores

The app does what it promises and the fields you can get from HubSpot to show in Jira are very customizable. It's worked for us in every expected way except for the fact that we cannot control which projects actually display the app's interface, but that's on Atlassian and Forge. Thanks for a great app!

Wojciech Wardaszko

The setup was super easy. I'm still getting our Hubspot up and running properly so if it ends up allowing integration for custom objects, then that will end up delivering massive value to our support staff leveraging Jira Service Desk.

Kaiser Ahmad

Feature Bundle for JSM Cloud is a feature-packed app. The ability to allow customers to edit selected fields, either anytime or only on tickets of a certain status, is really helpful and eliminates having to "request" a change via commenting.

Betsy Walker

Vice President, Business Systems and Processes

With the latest release, translations are finally possible! This is now one of the coolest and most useful plugins available for anyone wanting to facilitate the interactions on your Service Desk. Thanks so much for enabling the translations! 💕.

Tobias Schär

Founder and Executive Director

Feature Bundle for JSM Cloud is a powerful app with an impressive array of features. Allowing customers to edit selected fields at any time or only on tickets with a specific status is extremely helpful, eliminating the need to request changes via comments. Additionally, the ability to display extra fields like Assignee and Resolution on the customer portal view of a ticket ensures there’s no confusion about whom to contact if the ticket changes hands. The announcement banner feature is excellent too, allowing for scheduled and highly customizable announcements to ensure important messages capture the service desk customers' attention. Overall, it's a great app!

Hanna Torany

This is a useful and flexible app, offering unlicensed customers ability to edit certain fields at certain workflow statuses directly from the request portal (for their requests). The fact the issue fields are updated means automation and filters can leverage the updates without needing an agent to read a freetext comment and manually update the issue fields in the agent view. The banner manager allows multiple portal and request view announcements to be managed independently and unpublished upon resolution of a related issue (e.g. an incident causing an outage). The Appsvio team is very friendly and responsive. Highly recommended.

Rick Earl

We love the visibility this extension adds to certain fields and internal processes for our clients. Additionally, we have some clients who use the edit request functionality very readily, so it's nice that we can leave an audit trail in the form of comments when this happens. Contacted support with a few feature questions such as DateTime formatting in additional fields and selective visibility of additional fields, and received a response same-day saying they'd discuss the features internally, so that's a great sign that this extension is well supported.

Tom Rismeyer

Very useful tool! Giving our customers more functionalities to control their tickets after they are made. Also the visibility of the workflow (Request Steps) is very handy. Now our customers have something visual to see the flow of their tickets and why they ticket is in that specific status. They have become "a little :-)" more understanding now if some tickets stay in the same status for longer periods than one day. The display of additional fields with the possibility to add conditions to it and even the place in the ticket view is one thing I didn't see with relevant add-ons that we first tried. In short, this is a must-have if you want to further expand your customers their experience in your portal!

Thomas Simaels

A very useful plugin for the service desk. It is simple and very functional at the same time, which allows customers to edit appropriate fields from the portal. What about support, they are very friendly and customer-oriented, answer questions very quickly and resolved issues very fast. Thank you for all your help.

Nani Gurgenidze

Great to see a new entrant in the market with a fast moving roadmap that is heading in the right direction. Well documented, and a flexible structure that allows you to be as orthodox or left field as you like with your testing set up. We have been using Appsvio Test Management for a couple of months now and don't know what we would do without it!

Peter Hastings

Business and Technical Consultant

I love this app for multiple reasons. I use it for my QA Team (Bug workflows). It ensures I am getting the data arranged exactly how the team wants to see it, along with pre-filled custom fields and such. I also use it for Approvals with Legal, which simplifies the flow for everyone else that creates a task.

Jesse Young

Network Operations Director

What a great tool and service from Issue Templates Agents. Had a issue, I reached out for support and after a few emails. I was scheduled for a 1:1 meeting to identify the issue. Kate Pawlak after a few questions was immediately able to find the source of my issue and clarified everything as well as how to solve. 10/10 , would recommend this 100%

Felipe V.

I would like to thank the developers of plugin for their outstanding product and exceptional support. This tool has significantly streamlined our workflow by simplifying task template creation and aligning it perfectly with our team's needs. A special thanks to the support team for their prompt and professional assistance in resolving an issue we encountered. Your dedication and attention to detail allowed us to quickly restore our processes without any delays. We truly appreciate your efforts and look forward to continuing to use this excellent solution to optimize our Jira workflows!

Mikhail

Issue Templates Agent is a great app. Support is even better. Fixed issues raised very quickly

Gerry Tan

Head of Engineering

The tool allows us to create Jira issue templates in a fast way and for different needs, accelerating our processes and improving our accuracy. It can be used for different type of issues and projects without limitations. It has a very good structure to manage the different templates and it is easy to create them.

Luca Balzarotti

Our teams use the Issue Template Agent every day and it works great for what we need it to do! One differentiator is that it allows you to pre-tag/fill certain Jira fields with info so issue creators do not need to remember to do that when creating. We have made the "template" field required on all of our issue types and it creates uniformity across teams. Their help team is quick to respond and they are willing to address issues or bugs quickly!

Darren Simmons

Very useful app, works as advertised and we use it every day. I don't know any other app where it is possible to apply templates directly in the standard create issue screen. Also, the support team got back to us after the implementation of a feature we have requested a few weeks before. Absolutely recommended!

Michel Neeser

Nice lean test app, with the great USP of built-in data residency where ever you want to pin your data.

Eric Reichau

Atlassian Expert, CrossALM

ATM has real potential to simplify test management in Jira. It's intuitive, cleanly integrated, and built on Forge, so you get benefits like data residency and Runs on Atlassian badge out of the box. Right now, it's focused on manual testing, and while some key features like reporting and a REST API aren't there yet, the team is actively building. It's a strong start, and I'm excited to see where it goes. Well done, Appsvio.

Caroline Adams

CEO, Digital Wayfarer

Super easy to install and configure. The Appsvio team went above and beyond to give us support and help us customize their product for our specific workflow. Sent them an email and they scheduled a call for the same day where they took a look at our setup and guide us in the right direction. Highly recommend!

Nico Prieto

Couldn't get the automated rule to work initially but 20 minutes with the support team over Zoom got this sorted. This is such a handy app to have and will save me time manually closing down the duplicates that come in. Well done.

Claire Port

Best HubSpot integration yet. Had a small issue with searching for a match when using custom field, reported to dev team and a few days later the had implemented improved search matching functionality.

Craig Parsons

Enterprise Architect

In the midst of migrating from Freshdesk to Jira Service Management (JSM) coupled with HubSpot, finding an app that could integrate these platforms effectively was paramount. This app surfaced as a solution during our transition period and has since been an integral component in our toolkit. It promises to provide read-only data visibility on Jira tickets, and it does exactly that's no more, no less. This level of precision in functionality is what sets it apart; it delivers exactly what is advertised, striking the perfect balance for our requirements. Although the object picker in custom fields offers a limited view, it's precisely tailored to our operational needs.

Mauricio Flores

The app does what it promises and the fields you can get from HubSpot to show in Jira are very customizable. It's worked for us in every expected way except for the fact that we cannot control which projects actually display the app's interface, but that's on Atlassian and Forge. Thanks for a great app!

Wojciech Wardaszko

The setup was super easy. I'm still getting our Hubspot up and running properly so if it ends up allowing integration for custom objects, then that will end up delivering massive value to our support staff leveraging Jira Service Desk.

Kaiser Ahmad

Feature Bundle for JSM Cloud is a feature-packed app. The ability to allow customers to edit selected fields, either anytime or only on tickets of a certain status, is really helpful and eliminates having to "request" a change via commenting.

Betsy Walker

Vice President, Business Systems and Processes

With the latest release, translations are finally possible! This is now one of the coolest and most useful plugins available for anyone wanting to facilitate the interactions on your Service Desk. Thanks so much for enabling the translations! 💕.

Tobias Schär

Founder and Executive Director

Feature Bundle for JSM Cloud is a powerful app with an impressive array of features. Allowing customers to edit selected fields at any time or only on tickets with a specific status is extremely helpful, eliminating the need to request changes via comments. Additionally, the ability to display extra fields like Assignee and Resolution on the customer portal view of a ticket ensures there’s no confusion about whom to contact if the ticket changes hands. The announcement banner feature is excellent too, allowing for scheduled and highly customizable announcements to ensure important messages capture the service desk customers' attention. Overall, it's a great app!

Hanna Torany

This is a useful and flexible app, offering unlicensed customers ability to edit certain fields at certain workflow statuses directly from the request portal (for their requests). The fact the issue fields are updated means automation and filters can leverage the updates without needing an agent to read a freetext comment and manually update the issue fields in the agent view. The banner manager allows multiple portal and request view announcements to be managed independently and unpublished upon resolution of a related issue (e.g. an incident causing an outage). The Appsvio team is very friendly and responsive. Highly recommended.

Rick Earl

We love the visibility this extension adds to certain fields and internal processes for our clients. Additionally, we have some clients who use the edit request functionality very readily, so it's nice that we can leave an audit trail in the form of comments when this happens. Contacted support with a few feature questions such as DateTime formatting in additional fields and selective visibility of additional fields, and received a response same-day saying they'd discuss the features internally, so that's a great sign that this extension is well supported.

Tom Rismeyer

Very useful tool! Giving our customers more functionalities to control their tickets after they are made. Also the visibility of the workflow (Request Steps) is very handy. Now our customers have something visual to see the flow of their tickets and why they ticket is in that specific status. They have become "a little :-)" more understanding now if some tickets stay in the same status for longer periods than one day. The display of additional fields with the possibility to add conditions to it and even the place in the ticket view is one thing I didn't see with relevant add-ons that we first tried. In short, this is a must-have if you want to further expand your customers their experience in your portal!

Thomas Simaels

A very useful plugin for the service desk. It is simple and very functional at the same time, which allows customers to edit appropriate fields from the portal. What about support, they are very friendly and customer-oriented, answer questions very quickly and resolved issues very fast. Thank you for all your help.

Nani Gurgenidze

Great to see a new entrant in the market with a fast moving roadmap that is heading in the right direction. Well documented, and a flexible structure that allows you to be as orthodox or left field as you like with your testing set up. We have been using Appsvio Test Management for a couple of months now and don't know what we would do without it!

Peter Hastings

Business and Technical Consultant

I love this app for multiple reasons. I use it for my QA Team (Bug workflows). It ensures I am getting the data arranged exactly how the team wants to see it, along with pre-filled custom fields and such. I also use it for Approvals with Legal, which simplifies the flow for everyone else that creates a task.

Jesse Young

Network Operations Director

What a great tool and service from Issue Templates Agents. Had a issue, I reached out for support and after a few emails. I was scheduled for a 1:1 meeting to identify the issue. Kate Pawlak after a few questions was immediately able to find the source of my issue and clarified everything as well as how to solve. 10/10 , would recommend this 100%

Felipe V.

I would like to thank the developers of plugin for their outstanding product and exceptional support. This tool has significantly streamlined our workflow by simplifying task template creation and aligning it perfectly with our team's needs. A special thanks to the support team for their prompt and professional assistance in resolving an issue we encountered. Your dedication and attention to detail allowed us to quickly restore our processes without any delays. We truly appreciate your efforts and look forward to continuing to use this excellent solution to optimize our Jira workflows!

Mikhail

Issue Templates Agent is a great app. Support is even better. Fixed issues raised very quickly

Gerry Tan

Head of Engineering

The tool allows us to create Jira issue templates in a fast way and for different needs, accelerating our processes and improving our accuracy. It can be used for different type of issues and projects without limitations. It has a very good structure to manage the different templates and it is easy to create them.

Luca Balzarotti

Our teams use the Issue Template Agent every day and it works great for what we need it to do! One differentiator is that it allows you to pre-tag/fill certain Jira fields with info so issue creators do not need to remember to do that when creating. We have made the "template" field required on all of our issue types and it creates uniformity across teams. Their help team is quick to respond and they are willing to address issues or bugs quickly!

Darren Simmons

Very useful app, works as advertised and we use it every day. I don't know any other app where it is possible to apply templates directly in the standard create issue screen. Also, the support team got back to us after the implementation of a feature we have requested a few weeks before. Absolutely recommended!

Michel Neeser

Nice lean test app, with the great USP of built-in data residency where ever you want to pin your data.

Eric Reichau

Atlassian Expert, CrossALM

ATM has real potential to simplify test management in Jira. It's intuitive, cleanly integrated, and built on Forge, so you get benefits like data residency and Runs on Atlassian badge out of the box. Right now, it's focused on manual testing, and while some key features like reporting and a REST API aren't there yet, the team is actively building. It's a strong start, and I'm excited to see where it goes. Well done, Appsvio.

Caroline Adams

CEO, Digital Wayfarer

Super easy to install and configure. The Appsvio team went above and beyond to give us support and help us customize their product for our specific workflow. Sent them an email and they scheduled a call for the same day where they took a look at our setup and guide us in the right direction. Highly recommend!

Nico Prieto

Couldn't get the automated rule to work initially but 20 minutes with the support team over Zoom got this sorted. This is such a handy app to have and will save me time manually closing down the duplicates that come in. Well done.

Claire Port