Hello, fellow readers! We're back with next month's recap, so without further ado, make your autumn tea (we already have one), and let's skip to the reading part!
SOC 2 Type II report
It was a long way, but we did it. 🎉 We received a SOC 2 Type II report and are officially SOC 2 compliant.
The report is available for all concerned on our Trust Center.
What does it mean to us as an Atlassian Marketplace vendor?
As we have been audited on the security, availability, and processing integrity of the systems we use to process customer data, as well as the confidentiality and privacy of the information processed by these systems, we have implemented and tested security practices to provide the best care of sensitive information. We're also obligated to meet the newest standards, so it means constant improvement.
We believe that this significant step will increase the quality of our services.
What does it mean to our current/future customers and partners?
Security Assurance – the report demonstrates that your data is being handled with tested and effective security controls.
Risk Mitigation – the report helps reduce the risks associated with using the company's services.
Data privacy – you have an assurance that data is being handled in accordance with industry standards and best practices.
Compliance Verification – we know that vendor selection is crucial. If your organization has security compliance requirements, we can still establish cooperation.
Cost Savings – you can benefit from reduced auditing and assessment costs because you can rely on the SOC 2 report to provide insights into the firm's security practices.
So, from now on, if you're looking for service desk solutions with SOC 2 requirements, we're here! 😊
Free ITSM e-book – Roadmap to success with Appsvio apps
Our first ebook is live! You can find the most common ITSM scenarios that we've faced and a ready-to-use strategy for them. We've also put our internal ideas that skyrocket our processes to share our perspective and experience.
We tried to make it as practical as possible, so there are origin screenshots, real workflows, and detailed configuration videos with our contribution.
By creating this material, we want to show how everybody, in large or small instances, can improve internal processes and customer support to eliminate tedious work and spare actions. It's the perfect reading for managers and agents because we focused on how to make it easier for agents to provide customer service that is beyond average without extra time-consuming.
Real business ITSM use cases
Agents' workflow enhancements
Step-by-step configuration videos
Strategies for enhancing service management
Compatibility with Jira 9.11
We adjusted the next apps to the 9.11 version.
Feature Bundle for Jira Service Management
Issue Merger for Jira
We always say that customers are our ultimate inspiration, and we put their needs first.
Testimonials we got lately are music to our ears and souls.