Best JSM Customer Portal App: A Cheaper Cloud Choice

The news is out: from March 28th, 2029 Atlassian Ecosystem will only be living the era of Cloud, while Data Center is officially being let go (read more about Atlassian Ascend). We’ve had a good run with Data Center, but it’s time to move to Cloud. The upcoming massive migration of some companies also means that it’s a perfect moment to re-evaluate the app stack.

Looking at Jira Service Management only, a question pops up - what is the best app to optimize JSM operations? For service desk users, a key area for improvement is the customer portal. In this article, we’re exploring how you can consolidate your apps and significantly reduce costs by choosing Appsvio's Feature Bundle for Jira Service Management - a powerful and cheaper alternative to running multiple apps like Deviniti's Extension and Actions for Jira Service Management.

Is Your App Stack Ready for the Cloud? Why a 'Lift-and-Shift' Isn't Enough

As we’ve already established: the future is in the Cloud, so starting the Cloud migration journey is no longer optional - it's essential. So what does a successful migration require? Definitely careful planning and a crucial first step is to assess your requirements. Atlassian provides a helpful framework to guide you through this process: the MAGIC 5.

MAGIC is a mnemonic that covers the five key areas to assess before you move:

• Migration strategy
• Apps and integrations
• Growth and scalability
• Identity management
• Compliance and security

The "A" in MAGIC stands for Apps and integrations and is particularly critical. Atlassian’s Cloud Migration Assistants can help you complete an automated app assessment to see which of your current apps are Cloud-compatible.

However, we recommend you don't do this blindly. A Cloud migration isn't just about lifting and shifting your existing setup. Think about it like an apartment move - as you pack your life up, it’s probably the only occasion when you’ll be motivated and determined to go through everything. And it’s the same for migration - a golden opportunity to rethink your tools. So, ask yourself: are the apps you used in your Data Center instance still the best fit? Or are there better, more powerful, and more cost-effective cloud-native alternatives available? This is the perfect time to optimize, not just migrate.

The Cost of Redundancy: Why Pay for Two Apps for Your Service Desk?

Honestly, in the current economic climate, every dollar counts. When it comes to your Jira Service Management service desk, paying for multiple apps with overlapping features is a surefire way to inflate your budget. This is often the case for users of Deviniti's Extension and Actions apps, who are essentially paying twice for functionality that can be found in a single, more comprehensive solution. For teams looking for a cheaper alternative without compromising on features, this is a critical consideration.

Let's break down the estimated monthly costs. Please note that these are estimates, and you should always consult the Marketplace vendor for the most up-to-date pricing.

Your Estimated Monthly Savings: Feature Bundle vs. Two Separate Apps from Deviniti

As you can see, the savings with Appsvio's Feature Bundle are substantial. By choosing a single, unified solution to power your customer portal, you're not just simplifying your app management; you're making a smart financial decision that will pay dividends in the long run.

Feature by Feature: Finding the Best App for Your Customer Portal

Of course, cost isn't the only factor. You also need to ensure that the app you choose has the features you need to deliver an exceptional service desk experience. So, what is the best app for JSM when it comes to functionality? Here's a look at how Appsvio's Feature Bundle stacks up against the competition in enhancing your customer portal.

One App vs. Two: A Side-by-Side Feature Comparison

While Deviniti's apps offer some valuable features, they are split across two separate products. Appsvio's Feature Bundle, on the other hand, provides all of these features and more in a single, easy-to-use package, making it a strong contender for the best app for customer portal enhancement.

Why Choose Feature Bundle? The Smart, Cheaper Alternative

The choice is clear. Appsvio's Feature Bundle for Jira Service Management is the superior solution.

• Cost Optimization:
  As we've shown, it's the more affordable and cheaper alternative, with significant savings, especially for larger teams.
• Consolidated Functionality:
  You get all the features you need to supercharge your service desk in a single app, reducing complexity.
• The Best App for Customer Portal Experience:
  Don't just take our word for it — our users agree. Feature Bundle boasts a 3.9/4 star rating on the Atlassian Marketplace, higher than both Extension (3.7/4) and Actions (3.8/4). With features like customer actions, customizable banners, and improved incident communication, you can provide a transparent and user-friendly customer portal that your users will love.
• Future-Proof Your Investment:
  As you migrate to the Cloud, you need an app that is built for the future. Feature Bundle is a modern, Cloud-first solution designed to grow with your service desk.
• Trust the ITSM Experts:
  Appsvio is a company dedicated to cloud and the ITSM area. This focus and expertise were recognized when we were named as Atlassian Partner of the Year 2023 for ITSM App Solutions.

Make the Smart Move to Appsvio

The end of Atlassian Data Center is a catalyst for change. Don't just migrate your existing app stack; take this opportunity to optimize it. By choosing Appsvio's Feature Bundle for your Jira Service Management customer portal, you can save money, simplify your administration, and provide a better experience for your customers.

Ready to discover the best app for your customer portal? Visit the Atlassian Marketplace to learn more about Feature Bundle and start your free trial today.