Deviniti or Appsvio? A Deep Dive into Jira Cloud Issue Templates

The Cloud version holds an average rating of 2.9/4. Reviews are mixed: there are some positive voices, but also a noticeable number of one-star ratings. The app has been around for a long time and supports Data Center as well as Cloud. That history is valuable, but it also often means technical debt and UX patterns that feel legacy on modern Jira Cloud.

Appsvio’s app has a higher marketplace rating of 3.8/4 and generally very positive feedback. It was built as a Cloud-first solution in 2022 as part of Atlassian Codegeist, so the UI feels fresh, consistent with modern Jira, and focused on service teams rather than generic configuration.

Deviniti uses a custom EULA. That means your legal and procurement teams have to review and negotiate their own terms instead of relying on Atlassian’s well-understood standard agreements. This can slow down procurement and complicate internal approvals.

According to their privacy policy, end-user data may be stored indefinitely even after the app is uninstalled, which can be a concern for teams with strict retention rules. There is no dedicated Data Processing Agreement (DPA) offered to customers, which makes compliance conversations harder.

Technically, the app is a Connect app partially migrated to Forge (around 42% at the time of this analysis). That hybrid approach increases complexity: you are effectively running two architectures under one product. Data residency is limited to Europe and the US, which might not be enough for global organizations.

Appsvio uses Atlassian’s Standard Agreement and Apps Agreement. For most customers, this is a major advantage: legal teams already know these documents, procurement is simpler, and risk is easier to evaluate.

Appsvio provides a Data Processing Agreement (DPA) for customers, giving legal and security teams a clear, contractually backed framework for handling personal data.

From a technical standpoint, the app is 100% Forge, which means it inherits Atlassian’s security model and infrastructure. Data residency is handled directly by Atlassian in up to 12 regions, giving global companies more flexibility and control.

On top of Cloud Fortified, the app also carries the “Runs on Atlassian” badge, reinforcing that it operates fully in Atlassian’s secure environment. Crucially, Appsvio is also available on Atlassian Government Cloud, providing a ready-to-use option for regulated customers.

Before you can do anything meaningful, the app insists on a multi-step configuration process. You need to set up template repositories, tweak various settings, and hunt through configuration screens to get to a working scenario. Even for experienced Jira admins, this feels unnecessarily complex for a feature that should be straightforward.

The UI buries key options under several layers and expects a deep understanding of the app’s internal logic. If you are not a “power admin”, it is easy to misconfigure, get lost, or simply give up.

For something as basic as using a template during issue creation, you face a series of steps and toggles that make the experience feel heavy. Instead of supporting agents, the app demands constant attention from administrators.

With Appsvio, templates can be created immediately after installation. The app does not force an extensive configuration journey before you see value. You can define templates and start using them with minimal friction.

The app's user flows are designed for any Jira user - from Software and DevOps to Sales, HR, and Marketing - featuring fast access, clear actions, and an interface that integrates naturally into existing Jira project workflows. The result is an app that works exactly like a Jira native feature.

This means faster rollout, less training, and fewer support tickets about “how to use the app”. For teams that cannot afford weeks of experimentation, that difference is significant.

Deviniti’s long history and support for multiple deployment models suggest a broad and sometimes complex feature footprint. That can be an advantage if you need to support very specific, legacy scenarios. But it also means additional configuration, more settings to understand, and a higher cognitive load on administrators.

For many teams, this “feature weight” can feel like overhead rather than value. Every new capability is another switch that can be misconfigured, another area that requires documentation and internal training.

Appsvio’s approach is more focused and opinionated. The app concentrates on what service teams actually use day-to-day: creating, reusing, and managing templates in a way that keeps workflows clean. Instead of adding layers of complexity, Appsvio aims to stay lightweight and aligned with Jira’s native experience.

In practice, this means fewer surprises and more predictable behavior. When combined with Forge-native architecture, additional capabilities are delivered in a way that feels integrated rather than bolted on.